Terms and Conditions

INTRODUCTION
THIS TERMS OF SERVICE AGREEMENT ("AGREEMENT") IS AN ELECTRONIC RECORD THAT COMPLIES WITH THE INFORMATION TECHNOLOGY ACT, 2000 ("IT ACT") AND APPLICABLE RULES, INCLUDING THE CONSUMER PROTECTION (E-COMMERCE) RULES, 2020. BY USING WWW.RAYGLOW.IN AND ITS RELATED PLATFORMS (COLLECTIVELY REFERRED TO AS "THE WEBSITE"), YOU ACKNOWLEDGE THAT THIS AGREEMENT IS GENERATED ELECTRONICALLY AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

Acceptance of Terms
By accessing or using our Website and ordering products from Raybliss Pharma Private Limited ("Company," "we," or "us"), you agree to comply with these Terms and Conditions ("T&C"). This applies to all users, including those who simply browse the site or make purchases.

To use our Website, you must be capable of entering into a binding contract under the Indian Contract Act, 1872. If you are a minor, you may use the site only through a parent or legal guardian. Additionally, if you are acting on behalf of a business entity, you must have the proper authorization to do so.

Modifications to Terms
We reserve the right to modify these T&C at any time by posting the updated terms on our Website. Changes take effect immediately upon publication. Continued use of the Website after changes signifies your acceptance of the revised T&C. We recommend reviewing these terms each time you visit our site, as they may change frequently.

Usage Guidelines
You may access the Website only for lawful purposes and must adhere to all applicable laws, rules, and regulations during your use.

Product Information

Offer of Products
Our Website offers a variety of products for purchase, including trial and complimentary items. By placing an order, you agree to these T&C, which stipulate that products are intended for personal use only and cannot be resold unless explicitly permitted. We retain the right to cancel or modify orders that may violate these T&C.

Please note that product availability, pricing, and descriptions may change without notice. We strive to ensure that product details are accurate, but we do not guarantee that all information is complete or error-free. Product images are illustrative and may differ from actual items.

Customer Communication
When you place an order or interact with our Website, you consent to receive electronic communications from us, which may include transactional updates, promotional offers, and other relevant information. You can opt out of future communications at any time by:

  1. Using the opt-out link provided in any email communication.
  2. Sending a request to contact@raybliss.com.
  3. Mailing a written request to our office address: 491, 3rd Main Rd, 9th Block
    Govindaraja Nagar Ward, 2nd Stage, Naagarabhaavi, Bengaluru, Karnataka 560072, India.

Proprietary Rights

All trademarks, brand names, and intellectual property associated with the Company and its products are protected by Indian laws. You may not reproduce, distribute, modify, or otherwise use any content or products from our Website without prior authorization. Accessing the Website does not grant you any rights to use our trademarks or proprietary materials.

Tax Responsibilities
If you purchase products from us, you are responsible for any applicable taxes associated with that transaction.

Terms of Use for Our Website

Welcome to the Website of Raybliss Pharma Private Limited. By accessing or using our Website, you agree to the following terms and conditions. Please read them carefully to understand your rights and obligations.

1. Account Creation and Responsibility

You are allowed to create only one user account ("Account") on our Website. It is your responsibility to maintain the confidentiality of your account information, including your password, and to restrict access to your devices. You are fully liable for all activities that occur under your Account.

  • Non-Confidential Information: Any information you provide is not confidential or proprietary and does not infringe on third-party rights.
  • Account Ownership: Your Account is non-transferable and may not be sold, traded, or shared with others.
  • Authorization: If you act on behalf of someone else, you must have the authority to bind them to these Terms. If they refuse to comply, you accept responsibility for any consequences.

If you suspect any unauthorized access to your Account, contact us immediately. We may require you to change your password or suspend your Account if we detect a security breach.

2. Content and Intellectual Property

Our Website offers a variety of information, including marketing materials related to our Products. This content may be gathered from third-party sources, and we do not endorse or accept responsibility for it.

  • User-Generated Content: You grant us a worldwide, non-exclusive, royalty-free license to use any content you post on our Website. You are responsible for the legality of the content you share.
  • Intellectual Property Rights: All materials on our Website are protected by intellectual property laws. Unauthorized use may violate copyright or trademark laws. You agree to use our content solely for personal, non-commercial purposes.

If you believe your copyrighted work has been infringed, please reach out to us at contact@raybliss.com.

3. Third-Party Links

Our Website may contain links to third-party sites for your convenience. However, we do not endorse these sites and are not responsible for their content or any consequences arising from your use of them. Always review their terms and privacy policies before engaging with them.

4. Acceptable Use Policy

You agree to use the Website solely for lawful purposes. In particular, you must not:

  • Violate any applicable laws or regulations.
  • Disrupt or interfere with the enjoyment of the Website by other users.
  • Resell materials from the Website without permission.
  • Engage in the transmission of unsolicited communications or spam.
  • Post or transmit any content that is offensive, harassing, or unlawful.

5. Security Measures

You are prohibited from attempting to breach the security of our Website. This includes:

  • Accessing data not meant for you.
  • Testing the vulnerabilities of our systems without permission.
  • Interfering with other users’ access or submitting harmful software.

Violations may result in legal consequences.

6. Payment Methods

When purchasing Products on our Website, you can pay through various methods, including:

  • Credit/Debit Cards
  • Net Banking
  • UPI and QR Code Payments
  • PayPal and Reward Points
  • Cash on Delivery

7. Chat Support Guidelines

We provide a chat feature to assist you with your inquiries. Please note the following:

  • We may suspend the chat service without notice.
  • We are not responsible for delays in responses.
  • Conversations may be recorded for quality assurance.
  • Do not use the chat for unsolicited promotions or to share inappropriate content.

8. Pricing and Availability

All Product prices and availability on our Website may change without notice. Prices include applicable taxes but may not cover delivery fees. A delivery charge applies to orders under INR 399, while orders above this threshold qualify for free delivery.

9. Delivery Information

We aim to deliver your Products within 5-7 business days. For orders with multiple items, they may be shipped separately. If we cannot deliver on time, you will be notified by email, and you can choose to either cancel your order or wait for the Product.

10. Order Tracking

Once your order is dispatched, you will receive an email with tracking information. You can also track your order status in the ‘Your Orders’ section of your account after 24 hours from dispatch.

By using our Website, you acknowledge that you have read, understood, and agree to these terms. If you have any questions or concerns, please do not hesitate to reach out to us.

Disclaimer of Warranties

Your use of our Website and Products is entirely at your own risk. We provide our Website and Products on an "as is" and "as available" basis. The Company expressly disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement regarding the Products or the content of our Website.

Specifically, we do not guarantee that:

  • The information on this Website is accurate, reliable, complete, or timely.
  • Links to third-party websites will lead to accurate, reliable, or complete information.
  • Any advice or information obtained from the Website, whether oral or written, creates any warranty not explicitly stated.
  • The results from using our Products will meet your expectations, or that any defects in the Products will be corrected.
  • Products or offers will always be available when you visit the Website.

We also reserve the right to change or discontinue any feature of the Website at any time without notice. This includes content, accessibility, and requirements for use. The Company will not be held liable for any loss or damage resulting from your inability to access or use the Website.

Limitation of Liability

The Company is not liable for any losses or damages resulting from the use of the Website content and Products. Our liability is limited, and we will not be responsible for any direct, indirect, incidental, special, or consequential damages related to:

  • Your use or inability to use the Website or Products.
  • The costs of obtaining substitute products or content.
  • Transactions made through the Website.
  • Any alleged lost profits, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, neither the Company nor its affiliates, partners, or licensors will be responsible for:

  • Interruptions to your business.
  • Delays or interruptions in accessing the Website.
  • Data issues such as loss, theft, or corruption.
  • Losses arising from third-party links on our Website.
  • Technical issues like viruses or system malfunctions.
  • Inaccuracies or omissions in our content.
  • Events beyond the reasonable control of the Company.

This disclaimer is fundamental to these Terms and Conditions, and certain jurisdictions may not permit limitations on liability for incidental or consequential damages, which may affect your rights.

Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates from all claims, damages, and expenses, including reasonable attorney’s fees, that arise from:

  • Your breach of these Terms and Conditions.
  • Your use of the Website or Products.
  • Any claims related to intellectual property or proprietary rights.
  • Your violation of any provision in these Terms.
  • Any information you provide to the Company.

If the Company is threatened with a lawsuit from a third party, it may require you to provide written assurances regarding your indemnification obligations. Your failure to provide such assurances may be viewed as a material breach of these Terms. The Company retains the right to participate in any defense against a third-party claim and will cooperate in your defense at your expense. You are solely responsible for defending the Company against any claim, but you must obtain our prior written consent for any related settlement. This provision will survive the termination of these Terms and your use of the Website or Products.

Privacy Policy

We are committed to protecting your privacy and providing transparency regarding our use of your data. For information on how we handle your personal information, please refer to our Privacy Policy, which is integrated by reference and can be found on our Website.

General Provisions

  • Force Majeure: The Company is not liable for any cessation, interruption, or delay in fulfilling its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war, terrorism, labor disputes, or other emergencies.

  • Cessation of Operations: The Company reserves the right to stop operating the Website and distributing Products at any time without prior notice.

  • Entire Agreement: These Terms and Conditions constitute the complete agreement between you and the Company, superseding any prior agreements regarding the subject matter.

  • Effect of Waiver: The Company’s failure to enforce any provision does not constitute a waiver of that provision. If a provision is deemed invalid, the remaining provisions will continue to be enforceable.

  • Governing Law: These Terms are governed by the laws of India, particularly the laws of Delhi. Both parties consent to the jurisdiction of courts in Delhi for any claims arising from these Terms.

  • Waiver of Class Action Rights: By accepting these Terms, you waive any right to participate in a class action or similar proceeding. Any claims must be asserted individually.

  • Termination: The Company may terminate your access to the Website if it believes, in its sole discretion, that you have violated these Terms. Upon termination, you will no longer be permitted to use the Website, and any pending orders may be canceled.

  • Domestic Use: The Company makes no representations regarding the appropriateness of the Website or Products for use outside of India. Users accessing the Website from outside India do so at their own risk and must comply with local laws.

  • Assignment: You may not assign your rights or obligations under these Terms. The Company may assign its rights and obligations without prior notice.

By using this Website or ordering Products, you agree to adhere to these Terms and Conditions.

  • Survival: If any provision of these Terms is held to be invalid or unenforceable, the validity of the remaining provisions shall continue in full force.

Get in Touch

We’re here to help with any inquiries or feedback you may have about our Products or Website, excluding copyright-related issues.

Customer Support:

  • Email Us: contact@raybliss.com
  • Call Us: 9797979246
  • Hours of Operation: Monday to Friday, 9:00 AM to 6:00 PM