Privacy Policy

Purpose, Scope, and Applicability

At Raybliss Pharma Private Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy ("Policy") outlines how we collect, use, disclose, and store personal information ("Personal Information") when you interact with our platforms, including www.rayglow.in and associated mobile applications (collectively, the "Platform").

This Policy applies to all individuals who browse, access, or provide information on our Platform or whose information is collected, received, or processed in connection with our products and services (referred to as "Customers," "you," or "your").

By using our Platform, you acknowledge and consent to the practices described in this Policy. If you disagree with any aspect, you may choose to discontinue using the Platform. We encourage you to review this Policy periodically to stay informed about how we handle your data.

How We Collect Your Personal Information

We collect personal information through multiple channels, including:

  1. Direct Interactions: When you create an account, place an order, subscribe to newsletters, contact customer support, or participate in surveys or promotions.

  2. Automated Technologies: Information such as browsing activity, IP addresses, device type, and usage patterns may be collected through cookies and tracking technologies.

  3. Third-Party Sources: We may receive updated contact details or demographic insights from trusted third-party sources.

What Personal Information Do We Collect?

We collect only the necessary data to facilitate transactions, enhance services, and improve user experiences, including:

  • Name, email, phone number, and mailing address

  • Date of birth, language preference, and location data

  • Order history and payment details (handled securely by third-party processors)

  • Customer support interactions and preferences

  • Technical data such as device and browser information

Why We Collect Your Personal Information

We use your personal information for the following purposes:

  1. Order Fulfillment & Account Management: Secure account access, process orders, and ensure smooth delivery.

  2. Customer Support & Engagement: Respond to inquiries, collect feedback, and enhance user interactions.

  3. Marketing & Promotions: Provide personalized offers, newsletters, and promotional communications.

  4. Legal & Security Compliance: Prevent fraud, ensure legal compliance, and maintain data security.

  5. Platform Improvement & Analytics: Analyze trends to enhance the website, optimize content, and improve user experience.

Sharing Your Personal Information

We do not sell or trade personal information. However, we may share data with:

  • Affiliates & Service Providers: Partners who assist in payment processing, delivery, customer support, and analytics.

  • Legal Authorities: When required by law to comply with legal obligations or protect rights and security.

  • Business Transactions: In cases of mergers, acquisitions, or restructuring, personal information may be transferred per this Policy.

Data Retention & Security

We retain personal information only as long as necessary for its intended purposes or as required by law. We implement robust administrative, technical, and physical security measures to protect data against unauthorized access, loss, or misuse.

Your Rights & Choices

You have the right to:

  • Access, correct, or update your personal information

  • Withdraw consent for marketing communications

  • Request deletion of your data, subject to legal obligations

  • Adjust cookie preferences through browser settings

Third-Party Services & Links

Our Platform may contain links to external websites and third-party services. We do not control their privacy practices, and we encourage reviewing their policies before sharing information.

Children’s Privacy

Our Platform is not intended for individuals under 18. We do not knowingly collect data from minors. If such information is identified, we will delete it promptly.

Updates to This Policy

We may update this Policy periodically to reflect changes in practices, regulations, or services. Updates will be posted with a "Revised" date. Continued use of the Platform constitutes acceptance of the revised Policy.

Contact Us

For privacy-related inquiries, please contact:

RAYBLISS PHARMA PRIVATE LIMITED
Email: contact@raybliss.com

Our Grievance Officer is available to address concerns as per applicable legal frameworks, including the Information Technology Act, 2000, and the Consumer Protection Act, 2019.